Terms, privacy and booking policies

Terms and Conditions

• Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the United Arab Emirates, which is our country of domicile.
• Customers under the age of 18 must not register as users of the website, transact on it or use it.
• We accept Visa and Mastercard credit and debit cards. Payments may be made in AED, USD or EUR.
• The cardholder must retain a copy of transaction records and the merchant’s policies and rules.
• Users are responsible for maintaining the confidentiality of their accounts.
• Website policies and Terms and Conditions may be changed or updated from time to time to meet requirements and standards. Customers should revisit these sections regularly. Changes become effective on the day they are posted.

Privacy Policy

Credit or debit card details and personally identifiable information will not be stored, sold, shared, rented or leased to third parties.

If you make a payment for products or services on our website, the information you submit will be provided directly to our payment provider through a secured connection. ABC Solutions will not pass debit or credit card details to third parties.

ABC Solutions takes appropriate steps to support data privacy and security through hardware and software methods. However, abc-solutions.co cannot guarantee the security of information disclosed online.

ABC Solutions is not responsible for the privacy policies of websites to which it links. If you provide information to a third party, different rules may apply to the collection and use of that information. Contact the relevant third party directly with questions about its data practices.

Some advertisements on the site may be selected and delivered by third parties, including ad networks, agencies, advertisers and audience-segment providers. These parties may use cookies, web beacons or similar technology to understand interests and deliver tailored advertisements. ABC Solutions does not control the information they collect, and their practices are not covered by this policy.

Payment Confirmation

• After booking and payment confirmation, you will receive your booking details by email.
• abc-solutions.co will not deal with or provide services or products to countries sanctioned by OFAC, in accordance with the laws of the United Arab Emirates.
• Multiple transactions may result in multiple entries on the cardholder’s monthly statement.

Refunds and Cancellations

• Many hotels offer free cancellation, but every cancellation is subject to the hotel’s own policy and the number of days remaining before arrival. A percentage of the room rate or a charge based on room nights may be retained as a penalty. This policy applies only to the hotel portion.
• A non-refundable booking cannot be amended or modified. Failure to arrive at the hotel will be treated as a no-show, and no refund will be issued, subject to the hotel’s policy.
• ABC Solutions is not obligated to refund money paid for a package if the customer is unable to use all or part of it.
• Requests to change hotel rooms within a package must be submitted to ABC Solutions in writing. Changes are not guaranteed and remain subject to flight and room availability.
• When a package change is permitted, the customer is responsible for applicable additional charges or penalties imposed by ABC Solutions or hotel operators.
• No refund will be made for an unused part of a package on or after the original trip start date.
• Change fees, penalties and other charges depend on the departure date, hotel policies, flight booking class, fare rules and the date the change is requested.
• Approved refunds will be returned only to the original payment method, normally within 10 to 45 days depending on the card-issuing bank.

E-Tickets, No-Shows and Cancellations

For clarification, contact the reservation and ticketing team at info@abc-solutions.co.

• Keep a printed copy of your e-ticket passenger itinerary or receipt throughout the journey. It may be required for airport entry, check-in, refunds or exchanges.
• Fares may be subject to cancellation charges. By booking a ticket or fare, you accept its terms, cancellation rules and exchange rules.
• Confirmed guests who do not arrive for a booked hotel stay are considered no-shows.
• If you cannot use a confirmed hotel booking, contact customer care as early as possible to reduce or avoid penalties.